Step 1: Log into the Onboarding Portal
Access the onboarding portal.
Locate the Merchant Account associated with the issue by using the search bar.
Step 2: Select the Merchant Account
Click on the merchant account to access its details.
Step 3: Navigate to the Stores Section
From the merchant account dashboard, select STORES.
Identify and select the store you wish to review.
Step 4: Review Payment Methods Data
Scroll down to the Payment Methods Data section.
Check the listed payment methods and ensure their Status is set to "Enable."
If the payment method is listed and enabled, no further action
Step 5: Add the Missing Payment Method
If the payment method is not listed under Payment Methods Data, proceed to add it.
Step 5.1: Select "Add"
At the top of the Payment Methods Data section, click on the "ADD" button.
Step 5.2: Fill Out the Payment Method Details
A pop-up window will appear, prompting you to enter the following details:
Store ID: Enter the unique identifier for the store.
Card Type: Select the type of card (e.g., Visa, MasterCard) you wish to add.
Currency: Specify the applicable currency for transactions.
Business Line ID: Enter the ID corresponding to the business line associated with this payment method.
Step 5.3: Save the Payment Method
After filling in the required details:
Review the information for accuracy.
Click "Save" to finalize the addition of the payment method.
Step 6: Verify the Addition
Return to the Payment Methods Data section to ensure the newly added payment method appears in the list.
Confirm the status of the payment method shows "Enable."
By following these steps, you can effectively resolve missing payment methods in the split configuration. Ensure all changes are documented for future reference.