All transactions are funded on the following business day, with the exception of bank holidays and weekends. Transactions made on Friday, Saturday, and Sunday will be funded on the subsequent Monday. Prior to confirming the settlement of the aforementioned transactions, please ensure that the transactions from the previous day have been settled. This can be done by accessing the transaction tab on the Valpay portal and utilizing the left column filter option for "yesterday," and filtering for "sales" and "refunds."
Additionally, declined transactions may also lead to funding issues and should be managed appropriately.
Declined Transactions
If a transaction is declined, it will not be funded. Common reasons for declines include cardholder issues or insufficient funds, among others.
Please note that Valpay does not debit your bank account for negative balances resulting from refunds or chargebacks. As a result, if there were any refunds that exceeded the total sales for the day, or if a chargeback was received that exceeded the daily sales total, a deposit may not be received. In such cases, funding will be withheld until there are sufficient sale transactions to cover the amount of the refund or chargeback, with a remaining balance available for deposit.
Merchants are encouraged to proactively monitor their accounts and address chargebacks or refunds immediately to maintain a positive balance.
Key Takeaway
To ensure smooth and timely funding:
Carefully monitor your account for chargebacks or refunds that might lead to negative balances.
Review transactions regularly and address any declines promptly.
If you require further assistance in locating funding, please do not hesitate to contact [email protected] for further research.