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Merchant Support
Questions from our merchants; answered!
T+1 Funding ScheduleThis is also known as next day funding.
Fiserv cutoff time for next day fundingFiserv cutoff time is 9:30 pm EST for next day funding
Understand A Payment Processing StatementThis is a statement breakdown for all merchants processing on the Fiserv platform.
Changing business ownership?This is the process for an ownership change for a Valpay.
Adyen Refusal ReasonsThis is a list of transaction refusal reasons and descriptions for merchants on the Adyen platform.
Need a 1099-K?1099-K Request Process
Need to change your bank account?Changing banking information on a merchant account.
How do I complete PCI Compliance?
General Terms & Conditions:
How to read your statementQuestions on how to understand the data on your monthly processing statements
Have a dispute?
Fee Schedule:
Missing a payout?
What are the system requirements for the portals?
What to do if I have multi currencies