Merchant Support
Questions from our merchants; answered!
T+1 Funding ScheduleThis is also known as next day funding.
Fiserv cutoff time for next day fundingFiserv cutoff time is 9:30 pm EST for next day funding
Changing business ownership?This is the process for an ownership change for a Valpay.
Adyen Refusal ReasonsThis is a list of transaction refusal reasons and descriptions for merchants on the Adyen platform.
Need to change your bank account?Changing banking information on a merchant account.
How do I complete PCI Compliance?
General Terms & Conditions:
How to Read Your Fiserv StatementOverview and FAQ on how to understand the data on your monthly processing statements.
Have a dispute?
Fee Schedule:
Missing a payout?
What are the system requirements for the portals?
What to do if I have multi currencies
Bypass Pin Entry on TerminalsThis is the general rule (US) for bypassing pin debit.
1099-K Form (Fiserv & Adyen)Understanding the 1099-K Process
SLASLAs establish responsibilities and obligations for both parties in the relationship, thereby ensuring accountability
Accepting WEX and Fleet CardsAdyen criteria and requirements for Fleet and WEX
Settlement DelayWhat does Adyen's settlement delay mean?