Merchant Support
Questions from our merchants; answered!
T+1 Funding ScheduleThis is also known as next day funding.
Fiserv cutoff time for next day fundingFiserv cutoff time is 9:30 pm EST for next day funding
Changing business ownership?This is the process for an ownership change for a Valpay.
Adyen Refusal ReasonsThis is a list of transaction refusal reasons and descriptions for merchants on the Adyen platform.
Need to change your bank account?Changing banking information on a merchant account.
How do I complete PCI Compliance?
General Terms & Conditions:
How to Read Your Fiserv StatementOverview and FAQ on how to understand the data on your monthly processing statements.
Have a dispute?
Fee Schedule:
Missing a payout?
What are the system requirements for the portals?
What to do if I have multi currencies
Bypass Pin Entry on TerminalsThis is the general rule (US) for bypassing pin debit.
1099-K Form (Fiserv & Adyen)Understanding the 1099-K Process
SLASLAs establish responsibilities and obligations for both parties in the relationship, thereby ensuring accountability