To submit and manage support requests through Adyen’s Ticket Manager, follow these steps:
1. Log in to your Adyen Customer Area
Use your account credentials to sign in at adyen.com.
2. Access the Help Menu
Once logged in, go to the upper right-hand corner and click the question mark (?) icon.
3. Choose How to Submit
From the drop-down menu, you have two options:
• Submit a Ticket – This option takes you directly to the ticket submission form.
• Ticket Manager – This opens your full ticket dashboard where you can view all open, pending, and resolved tickets related to your business.
4. Submitting Through Ticket Manager
If you choose Ticket Manager:
• Navigate to the upper right corner of the screen
• Click the blue “Submit Ticket” button
• Complete the form with as much detail as possible (e.g., merchant account, terminal ID, issue summary, relevant PSP references, and any attachments)
5. Ticket Confirmation
Once submitted, you will:
• Receive a ticket number for reference
• Get a confirmation email with your ticket details
• Be notified by email as Adyen responds or updates the ticket