Step 1: Access the Virtual Terminal
From the left-hand navigation menu, select Virtual Terminal.
If you do not see the Virtual Terminal option, please contact [email protected].
Access to the Virtual Terminal is controlled by user permissions.
Step 2: Select the Store
Once inside the Virtual Terminal, you will see two boxes on the screen.
Use the Store drop-down to select the store you want to process the transaction under.
The system will automatically populate the available currency options for that store:
If only one currency is available, it will be selected automatically.
If multiple currencies are available, you will be prompted to choose one.
Step 3: (Optional) Select a Saved Card
If you have previously saved cards as tokens, you will see a Saved Cards section.
Open the drop-down to view available saved cards.
Select the card you wish to charge.
If you do not want to use a saved card, you may skip this step and enter new card details later.
Step 4: Enter the Payment Amount
Enter the amount you want to charge the card.
Step 5: Choose Payment Security Options
You will see options to require additional verification:
Require Billing Address
Require CVC
We strongly recommend selecting these options when possible.
Providing billing address and CVC information helps:
Reduce processing costs
Lower interchange rates
Minimize declined transactions
Not selecting these options may result in higher fees or increased declines.
Step 6: Initialize the Payment
Click the green Initialize Payment button.
This will populate the second box on the right-hand side, where card details are entered.
Step 7: Review Transaction Summary
At the top of the right-hand box, you will see a transaction summary, including:
Store name
Amount being charged
Click the pencil icon if you need to edit this information before proceeding.
Step 8: Enter Card Details
In the card entry section, fill out:
Card number
Expiry date
Security code (CVV)
Cardholder name
If you would like to save this card for future use:
Check Save for my next payment method
This will securely tokenize the card.
Step 9: Enter Billing Address
Complete the billing address fields:
Country/Region
Street
House number
Postal code
City
Providing accurate billing information helps improve authorization success rates.
Step 10: Submit the Payment
Click the Pay button to submit the transaction.
Step 11: View Transaction Result
Once the transaction is processed:
A confirmation box will appear showing whether the payment was approved or declined
Any relevant reference numbers will also be displayed
🎉 You have successfully processed a payment using the Virtual Terminal.
Step 12: Confirm the Payment
You can confirm and review the transaction at any time by navigating to the Payments tab in the Unified Portal.
Need Help?
If you have questions about permissions, saved cards, declines, or the Virtual Terminal feature, please contact [email protected].