Accessing the Payments Tab
From the left-hand navigation menu, select Payments to open the Payments view.
Using Payment Filters
At the top of the Payments tab, you’ll find several filters to help narrow down the transactions you want to view.
Date Range
Use the Date Range filter to select the timeframe you want to review.
Available preset options include:
All Days
Today
Yesterday
Last 7 Days
Last 30 Days
Custom Range
When using Custom Range, you can:
Select a specific date (for example, setting both the start and end date to yesterday)
View activity for a defined date range
Source
The Source filter allows you to view transactions based on how they were processed, such as:
Mail Order / Telephone Order (MOTO)
Card on File
This is useful for isolating specific transaction types.
Store
Use the Store filter to view transactions for:
All stores
One or more specific stores
This helps when reconciling or reviewing activity by location.
Payment Method
The Payment Method filter lets you narrow results by card type, such as:
Visa
Mastercard
American Express
Other supported payment methods
Transaction Status
The Status filter allows you to filter transactions by their current state, including:
Sales
Refunds
Voids
Chargebacks
This helps you quickly identify completed, reversed, or disputed transactions.
Search
The search bar allows you to locate a specific transaction by:
Transaction ID
Last 4 digits of the card number
This is the fastest way to find a known transaction.
Viewing Payment Transactions
Below the filters, you’ll see a list of payment transactions that match your selected criteria.
Each transaction row displays key details, including:
Transaction ID
Date
Customer
Store
Amount
Card information
Transaction status
Source
Select any transaction to view additional details or perform available actions.
Viewing Transaction Details
Select any transaction from the list to open its detailed view.
From the transaction details page, you can:
Review full transaction information
View the current transaction status
See the store and payment method used
Download the receipt for that transaction
Taking Action on a Transaction
Depending on the transaction status, you may be able to take action, such as:
Voiding an authorization
Refunding a completed sale
Available actions will appear within the transaction details view.
Viewing Transaction Fees
Once a transaction has fully settled, you can view:
The fees that will be assessed for that transaction
Fee details may not appear until settlement is complete.
Exporting Payment Results
After applying your desired filters, you can export the payment results for reporting or reconciliation.
Click Export Results
Choose your preferred file format:
CSV
Excel
Confirm the export
The exported file will be emailed directly to the email address associated with your user account once processing is complete.
Summary
The Payments tab provides powerful tools to filter, search, export, and manage transactions across your business. With detailed transaction views, flexible filtering, and export options, you can efficiently monitor and reconcile payment activity.









