Accessing the Deposits Tab
From the left-hand navigation menu, select Deposits to open the deposits view.
Year-to-Date Deposit Summary
At the top of the Deposits tab, you'll see a Year-to-Date (YTD) summary that provides a high-level snapshot of your deposit activity.
This summary includes:
Total deposits
Average deposit amount
Total deposited amount
Filtering Deposits
You can narrow down deposits using the available filters:
Date Range – View deposits for a specific timeframe
Store – Select all stores or a specific store
Search – Search by Deposit ID to quickly locate a specific deposit
Once filters are applied, the deposit list updates automatically.
Exporting Deposit Results
After applying your filters, you can export deposit results for reporting or reconciliation.
Click Export Results
Choose your export format:
CSV
Excel
Confirm the export
The file will be emailed to the email address associated with your user account.
Viewing Deposit List
Below the filters, you'll see a list of deposits that match your selected criteria.
Each deposit row includes:
Deposit ID
Payout issue date
Store name
Number of transactions
Number of chargebacks
Number of refunds
Gross amount
Fees
Surcharging amount
Remaining fees
Net amount
Currency
Deposit status
Select any deposit to view additional details.
Viewing Deposit Details
When you open a deposit, you'll be taken to the deposit details view.
From this screen, you can review:
Deposit status
Location / store
Issue date
Card brand summary
Deposit summary
Viewing Transactions Within a Deposit
Within the deposit details view, select the Transactions sub-tab to see all individual transactions included in that deposit.
This view allows you to review each transaction independently for reconciliation and audit purposes.
Exporting Deposit Details & Transactions
You can export data from both sub-tabs within a deposit:
Details sub-tab
Transactions sub-tab
Available export formats:
CSV
Excel
PDF (coming soon)
Exports will be emailed directly to the logged-in user.
What Does a "Pending" Deposit Status Mean?
If a deposit shows a status of Pending, the system is in the process of reconciling that deposit. This means the actual amount deposited to your bank does not match what the portal predicted, and the system is working to identify the reason for the difference.
Understanding the Two Amounts
When you open a Pending deposit, there are two key figures to look at:
Amount (displayed at the top of the deposit details) — This is the actual amount deposited to your bank account. You can verify this directly against your bank statement.
Net Deposit (shown at the bottom of the Deposit Summary section) — This is the amount the portal predicted would be deposited, calculated from your transactions, fees, and adjustments.
When these two amounts don't match, the deposit is marked Pending while the system works to reconcile the difference.
[Screenshot: Open deposit drawer showing Amount at the top and Net Deposit at the bottom of the Deposit Summary]
Common Causes
The most common reasons for a reconciliation discrepancy are:
A chargeback that was processed during the same deposit period
An unreferenced refund
The system will automatically resolve the discrepancy within up to 48 hours. No action is required on your end — the deposit status will update once reconciliation is complete.
Summary
The Deposits tab gives you full visibility into your payout activity, from high-level summaries to individual transaction details. With flexible filtering and export options, you can easily reconcile deposits, review fees, and track payment activity across your business.