Merchants can complete PCI Compliance using one of the following methods:
Option 1: Online Portal
1. Visit PCI Compliance Portal.
2. Log in with your existing username and password.
3. For first-time users, select “First Time Logging In?” and enter the following details:
• Username or Merchant Number
• Last four digits of the Tax ID or SSN of the authorized signer
• Two-character state code and ZIP code associated with the merchant account
Option 2: Phone Assistance
Merchants can complete their PCI compliance with assistance from the PCI Customer Service Team. Please have the merchant ID and the last four digits of the Tax ID on file ready when calling.
Select Option 1 to complete the SAQ, Option 2 to complete the vulnerability scan, or Option 3 for billing inquiries, which will route the call back to Valpay Support.
International Support Lines
North America: +1 866 232 0910
Europe (Dublin): +353 1 966 0950
United Kingdom (Manchester): +44 16 Manchester 509 5883
Australia (Perth): +61 8 6285 2680
Customer Service Hours:
• Monday – Friday
• 7:00 AM – 7:00 PM CT (Excluding holidays)