Where can I find my monthly processing statements?
Where can I find my monthly processing statements?
You can easily access your monthly statements by visiting the Valpay portal at reporting.valpay.com! All the information you need is right there, whenever you need it.
What is the chargeback process?
What is the chargeback process?
We've got you covered when it comes to chargebacks!
Our chargeback team will be notified as soon as there's a chargeback.
An email will be sent to the primary contact on file (typically, the account signer).
The email will have everything you need to know about the transaction.
If you want to dispute the chargeback, simply reply with any supporting documents!
Our chargeback team will handle the submission process on your behalf and keep you updated on the status via email.
For chargeback-related queries, feel free to reach out at [email protected].
Need PCI assistance?
Need PCI assistance?
No worries! For any PCI-related help, just give us a call at 866-232-0910. Quick tip: Your Merchant ID is your store ID when working with PCI.
What is the funding schedule?
What is the funding schedule?
All merchants are set up for next-day funding. Transactions from Friday, Saturday, and Sunday will be deposited together on Monday.
How can I change my bank account on file?
How can I change my bank account on file?
Changing your bank account is super simple!
You’ll need to fill out and sign a change request form.
Send the form back to us along with a voided check or a bank letter.
We’ll update your account, and the change will take effect the very next business day!
Where can I view transactions, deposit, and chargeback details?
Where can I view transactions, deposit, and chargeback details?
For all your transaction details, deposits, statements, and even the ability to export data to a CSV file, just head over to the Valpay portal at reporting.valpay.com. Everything you need is just a few clicks away!