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Missing a payout?
Kristian Clinton avatar
Written by Kristian Clinton
Updated over a week ago

All transactions are funded on the following business day, with the exception of bank holidays and weekends. Transactions made on Friday, Saturday, and Sunday will be funded on the subsequent Monday. Prior to confirming the settlement of the aforementioned transactions, please ensure that the transactions from the previous day have been settled. This can be done by accessing the transaction tab on the Valpay portal and utilizing the left column filter option for "yesterday," and filtering for "sales" and "refunds."

Please note that Valpay does not debit your bank account for negative balances resulting from refunds or chargebacks. As a result, if there were any refunds that exceeded the total sales for the day, or if a chargeback was received that exceeded the daily sales total, a deposit may not be received. In such cases, funding will be withheld until there are sufficient sale transactions to cover the amount of the refund or chargeback, with a remaining balance available for deposit.

If you require further assistance in locating funding, please do not hesitate to contact [email protected] for further research.

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