Retrieval Reason Codes
American Express
127 - Cardholder Does Not Recognize
147 - No Cardholder Authorization
154 - Cardholder Cancelled
155 - Non Receipt of Merchandise
158 - Request for Credit
169 - Correct Transaction Currency Code Not Provided
170 - Cardholder Cancelled
173 - Duplicate Billing
175 - Request for Credit
176 - Cardholder Does Not Recognize
177 - No Cardholder Authorization
193 - Fraud Investigation
680 - Cardholder Does Not Agree with Amount Billed
684 - Paid by Other Means
691 - Request for Copy
693 - No Cardholder Authorization
004 - Non-Receipt of Goods or Services
021 - Cancelled Recurring Transaction
024 - Cardholder Dispute Defective/Not as Described
059 - Cardholder Dispute Defective/Not as Described
061 - Debit Posted As Credit
062 - Credit Posted As Debit
063 - Quality of Goods or Services
Accel
Cardholder Dispute
Fraud Analysis
Legal Review
Mastercard
05 - Cardholder Does Not Agree with the Amount Billed
21 - Cardholder Does Not Recognize Transaction
22 - Transaction Certification (ICC Transaction)
23 - Transaction Information Document (TID) Needed for Cardholder’s Personal Records Expense Report
41 - Fraud Investigation
42 - Potential Chargeback or Compliance Documentation
43 - Health Care Request
Discover
01 - Transaction Documentation Request
03 - Transaction Documentation Request Due to Cardholder Dispute
04 - Transaction Documentation Request for Fraud Analysis
05 - Good Faith Investigation
Interlink
27 - Healthcare Auto-Substantiation Request
PULSE
6035 - Original Paper Copy Request
6042 - Transaction Documentation Request Due to Cardholder Dispute
6023 - Transaction Document Request
6041 - Transaction Document Request for Fraud Analysis
Good Faith Item
Visa
27 - HealthCare IIAS Auto-sub Data Retrieval Request
28 - Cardholder Requests with Signature
30 - Cardholder Request Due to Dispute
33 - Fraud Analysis Request
34 - Legal Process Request
Voyager
0 - Need Invoice
1 - Need Signed Invoice
WEX
40 - Duplicate Transaction
43 - Need Signed Copy
60 - Dispute Transaction
1B - Possible Fraud
LP - Loss Prevention
Chargeback Reason Codes
Accel
30 - Services Not Provided/Merchandise Not Received
53 - Merchandise Not As Described/Defective
72 - No Authorization/Declined Authorization
74 - Late Presentment
77 - Non-Matching Account Number
80 - Incorrect Transaction Amount/Account Number
81 - Fraud
82 - Duplicate Processing
85 - Cancelled Services/Merchant Credit Not Processed
86 - Paid By Other Means
Amex
A01 - No Valid Authorization/Excessive Amount
A02 - No Authorization/Invalid Approval Code
A08 - Authorization Approval Code Expired
C02 - Credit Not Processed
C04 - Credit Not Processed/Returned Merchandise
C05 - Credit Not Processed/Cancelled Transaction
C08 - Non-Receipt of Merchandise/Service
C14 - Paid By Other Means
C18 - Cancelled Trans/No Show
C28 - Cancelled Recurring
C31 - Cardholder Dispute – Not As Described
C32 - Cardholder Dispute – Defective
F10 - No Swipe – Keyed Transaction
F24 - Fraud – No Cardholder Knowledge
F29 - Fraudulent Transaction – Card Not Present
F30 - EMV® Counterfeit Fraud
F31 - EMV Lost/Stolen/Non-Received Fraud
FR2 - Fraud – Full Recourse Agreement
FR4 - Immediate Chargeback Program
M01 - Merchant Accepted Chargeback
M36 - Dispute Other
M42 - Chargeback Reversal Expired
P01 - Non-Matching Account Number
P03 - Credit Posted As a Card Sale
P04 - Card Sale Posted As a Credit
P05 - Transaction Amount Differs
P07 - Late Presentment
P08 - Duplicate Processing
P22 - Card Number Does Not Match Original Charge
P23 - Correct Transaction Currency Code Not Provided
R03 - Insufficient Documentation