ACH returns now live alongside chargebacks in the new Dispute Center tab. This guide walks you through how to spot an ACH return on the main transactions screen, review its details, and mark it as handled once your merchant has resolved it.
1. Find ACH returns on the main transactions screen
When you open the Dispute Center tab, you'll see all transactions listed together — chargebacks and ACH returns side by side.
Status: ACH returns that need attention will show an Active status.
Payment Method: Look at the Payment Method column. Any row with a payment method of ACH is an ACH return (rather than a card chargeback).
This is the quickest way to scan the list and identify which Active items are ACH returns versus chargebacks.
2. Open an ACH return to see the details
Click any ACH return row to open its detail view. A drawer will slide out from the right side of the screen with all of the information for that return.
At the top of the drawer you'll see a banner that reads Action Required, along with a green Mark As Handled button.
3. Mark the ACH return as handled
This view is for the merchant the return belongs to. Once the merchant has reached out about the return — or otherwise resolved it — click the green Mark As Handled button.
Marking the return as handled will:
Clear the Action Required banner from the drawer.
Update the transaction's status from Active to Resolved on the main Dispute Center screen.
Resolved ACH returns will remain visible in the Dispute Center for your records, but they no longer require action.
Quick reference
Active + Payment Method = ACH → an ACH return that needs attention.
Click the row → opens the detail drawer on the right.
Action Required banner + green Mark As Handled button → at the top of the drawer.
After clicking Mark As Handled → status changes to Resolved.
If you also handle card chargebacks from this same screen, see NEW The Complete Chargeback Process Guide for the chargeback workflow.