Starts with a preliminary discussion with the prospective merchant.

Negotiate rates, fees, and hardware.

Guide the merchant through completing the application with terms and conditions.

Send a welcome email upon approval, including:

Confirm receipt of the welcome email.

Verify account setup via the Onboarding Portal.

Order and assign terminals when dispatched.

Install terminals and complete setup with the merchant.

Run a test transaction.

Create Reporting Portal access and provide resources for navigation and adding users.

Review and verify the implementation checklist.

Valpay serves as tier-two support to keep requests separate from merchant communication. This ensures the partner or merchant remains the primary contact, enhancing their experience.
​

For partner vendors, Valpay acts as the main point of contact.