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How do merchants transition to Valpay’s new Unified Portal, and what should they expect?

Melissa Good avatar
Written by Melissa Good
Updated over a week ago

Transition to Valpay’s New Unified Portal: What Merchants Need to Know

Valpay is introducing a Unified Portal to streamline access to reporting and account management features. This article outlines the key details of the transition for merchants, including what to expect, how to log in, and the support available for using the portal.

Overview of the Transition

The transition to the Valpay Unified Portal aims to improve user experience by consolidating features into a single, easy-to-use platform. Merchants can continue using their existing login credentials, ensuring minimal disruption during the process. Notifications regarding the transition will appear during login to the legacy portal, keeping merchants informed every step of the way.

How to Access the New Portal

  1. Login Credentials: Merchants will use the same username and password they currently use for the legacy Valpay portal. There is no need to create new credentials.

  2. Notification System: Upon logging into the legacy portal, merchants will see a notification with the URL for the new Unified Portal. This notification serves as the entry point to start using the new system.

  3. Immediate Access: Merchants who want to access the Unified Portal directly can navigate to the Valpay portal website and log in.

Features and Guided Assistance in the Unified Portal

Once logged in, merchants will gain access to the full suite of features offered by Valpay’s Unified Portal. To ease the transition, Valpay has incorporated a guided tour titled “Welcome to the New Portal.” This tour introduces the platform’s new and existing features, ensuring merchants can navigate and utilize the portal effectively.

Seeking Additional Support

Should there be any questions or challenges encountered during the transition, merchants are encouraged to contact Valpay’s support team. The team is equipped to provide assistance, clarify any issues, and ensure a smooth transition. By maintaining their current login credentials and navigating intuitive notifications, merchants can transition seamlessly to Valpay’s new Unified Portal and start taking advantage of its enhanced features.

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