Accessing User Management
From the left-hand navigation menu, select Settings, then choose the User Management sub-tab.
Understanding User Types
There are two types of users in the portal:
Merchant Admin Users
Can view all users, including other Merchant Admins
Cannot edit or manage other Merchant Admin users
Can manage regular user access and permissions
To add or modify a Merchant Admin user, a support ticket must be submitted to your level 1 support team.
Regular Users
Can be created and managed by Merchant Admin users
Have access only to the stores, data, and features assigned to them
Can be edited or removed by a Merchant Admin user
Viewing Existing Users
Within the User Management tab, you’ll see a list of all users associated with your legal entity.
Each user entry displays key details such as:
Name
Email address
Role
Assigned access and permissions
Selecting a user allows you to review or update their access (for regular users only).
Adding a New Regular User
To create a new regular user:
Select + New User
Enter the required user information:
First Name
Last Name
Email Address
Role
Permissions (selected from available dropdowns)
Select the appropriate Partner Companies and Locations/Stores this user should have access to.
Note: A user can only grant access to companies or stores that they themselves have access to.
Once all information has been completed, select Create to add the user.
Editing an Existing User
To edit a regular user:
Select the user from the list
Update roles, permissions, or store access as needed
Save your changes
Merchant Admin users cannot edit other Merchant Admin accounts.
Adding a Merchant Admin User
If you need to add or modify a Merchant Admin user:
Please submit a support request to level 1 support
Support will review and assist with the request
Summary
The User Management section gives you control over who can access your portal and what they can see. Merchant Admins can manage regular users directly, while Merchant Admin access is handled securely through ValPay Support to maintain proper controls.