ValPay processes cancellation requests through a formal review process to ensure everything is handled correctly and in accordance with your agreement.
đ Submit Your Cancellation Request
When you're ready to move forward, complete the official Cancellation Request Form directly:
Before Submitting a Cancellation Request
Please note:
Cancellation requests must be submitted by the authorized account holder.
Cancellation requests are not finalized until the required documentation is completed and received.
Cancellation timelines are subject to the terms outlined in your signed agreement.
Requests can't be submitted more than 30 days before your desired cancellation date â this keeps a request from sitting on our end for months before it's actually due.
We also ask for at least 30 days notice before your desired date, so please don't wait until the day of or last minute to submit. If you submit with less notice than that, we'll still accept it, but know that officially closing out the account can take up to 7 business days from when we receive your signed form.
Important: Processing vs. Software
Cancelling your ValPay payment processing account does not automatically cancel:
Your POS software agreement
Any contracts with your software provider
Any third-party service agreements
If your account is connected to a software platform, you must contact your software provider directly to cancel or modify that agreement.
Next Step
To begin the cancellation process or to understand how cancellation may impact your account, please contact your Level 1 software support provider first.
They will guide you through the proper steps and coordinate with ValPay if needed.
This ensures your request is routed through the correct support channel and processed efficiently.
If you need further clarification after speaking with your software provider, they will escalate to ValPay on your behalf.