FAQ
Frequently Asked Questions
Q: What is the estimated delivery timeframe for terminal orders?
Q: Can I cancel or modify an order after it has been placed?
Q: How do I cancel an order that hasn’t been processed?
Authorization Adjustment Validity PeriodsThe following list include information on authorization validity periods for major card schemes that allow authorization adjustment.
Supported Countries/RegionsYou can onboard users operating in any of the following countries and regions.
What is Tokenization
How long do we have to refund a card?The length of time you have to refund a credit card.
When is my statement available?Question: When will my statement be available in the reporting portal?
Live & Test Region RestrictionsQuestion: If we send a terminal to another region to do some testing for us, could they come across any issue due to this?
Custom Branded Terminal LogosAdyen supports brand logos on several of its Android-based payment terminals, as well as select Verifone models.
Accepting Apple Pay & Google PayThis article breaks down all the details surrounding Apple Pay and Google Pay payment methods with the Adyen platform.