FAQ
Frequently Asked Questions
What is Tokenization
How long do we have to refund a card?The length of time you have to refund a credit card.
When is my statement available?Question: When will my statement be available in the reporting portal?
Trouble Opening a Downloaded Statement?Learn why you may see an “Access Denied” error when opening a downloaded statement and how Valpay Support can help resolve it by checking your portal permissions.
🛑 How to Cancel Your ValPay Processing AccountIf you are considering cancelling your ValPay credit card processing services, there are a few important steps to be aware of.
