Valpay

Troubleshooting "Not Connected" Error

Hardware issues

This is the general rule (US) for bypassing pin debit.

Bypass Pin Entry on Terminals

Why is my terminal slow? (Fixing 4-5 minute transaction delays)

Terminal displaying Tampered? Learn what this error means on Adyen payment terminals and the steps to take to quickly get your device replaced.

⚠️ Terminal Error: Tampered

Carly Jackson

Melissa Good

Tech & Troubleshooting

Valpay.com

Reporting Portal

Find answers and get help from Intercom Support and Community Experts

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