Tech & Troubleshooting
When terminals go terminal.
Run connection tests from the terminalStart connection tests on the terminal and learn how to interpret the results.
Troubleshooting "Not Connected" ErrorTroubleshooting connectivity issues
Device not connecting to InternetAdditional information for troubleshooting connection
Hardware issuesIssues with hardware
Returning or Replacing an Adyen Terminal
Call Tag LabelWhen returning a terminal using a call tag, follow these steps to ensure a smooth process:
Performing a PSP Connection Test on Your Payment TerminalThis is a step by step guide on how to perform a psp connection test on an Adyen terminal.
Adyen Test CardAdyen offers test card number that developers can use in their sandbox environment.
How to Request Accessory Replacements in AdyenOrdering or replacing terminal accessories.
Troubleshooting Failed Webhooks in Adyen
Store and ForwardAccepting payments during connection issues on a terminal.
Adyen "skip signature" FeatureThis article explains how skip signature works with Adyen
Maintain performanceUnderstand maintenance calls, automatic reboots, configuration changes, and software releases.
🔑 Understanding Terminal Passcodes in AdyenAdyen uses two types of codes for terminal management: One-Time Passwords (OTPs) and Terminal Passcodes. Here’s what they are, how they differ, and where to find them.
Cancel an order in AdyenAfter you have placed an order, it is no longer possible to change the order. But if we haven't processed the order yet, you can cancel the order.