Valpay

Start connection tests on the terminal and learn how to interpret the results.

Run connection tests from the terminal

Troubleshooting "Not Connected" Error

Additional information for troubleshooting connection

Device not connecting to Internet

Hardware issues

Returning or Replacing an Adyen Terminal

When returning a terminal using a call tag, follow these steps to ensure a smooth process:

Call Tag Label

This is a step by step guide on how to perform a psp connection test on an Adyen terminal.

Performing a PSP Connection Test on Your Payment Terminal

Adyen offers test card number that developers can use in their sandbox environment.

Adyen Test Card

Ordering or replacing terminal accessories.

How to Request Accessory Replacements in Adyen

Troubleshooting Failed Webhooks in Adyen

Accepting payments during connection issues on a terminal.

Store and Forward

Melissa Good

Carly Jackson

Tech & Troubleshooting

Valpay.com

Reporting Portal

Find answers and get help from Intercom Support and Community Experts

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