If a location (store) you expect to see isn't showing in the ValPay Portal, it's almost always a user-access issue.
1. Check that you have access to the location
Each portal user only sees the locations they've been given access to. Ask your account's admin user to check your access in Settings → User Management. See Settings Overview: User Management.
2. Sign out and back in
Once access has been added, sign out of the portal completely and sign back in. Your permissions update when you log in again, and the location should then appear in your store list, filters and reports.
3. Is it a brand-new location?
A new location only appears once it has been fully set up on your account. If it's new and still missing, it may not be finished yet.
Still missing? Contact your support team with the location's name and address. That's the team that set up your account or the one you normally contact for help.