Having trouble getting into the ValPay Portal? Work through the steps below.
🔗 Portal: portal.valpay.com
🌐 Recommended browser: Google Chrome
Your Username
Your username is the email address your account was set up with. If you're not sure which one, search your inbox for emails from ValPay.
First-Time Login
Your welcome email includes a temporary password, valid for 7 days.
Type it in manually rather than copying and pasting, which can add hidden characters.
If it has expired, ask your support team to send a new one.
Forgot Your Password?
Go to portal.valpay.com.
Click Forgot Password.
Follow the instructions in the reset email. Check your spam folder if it doesn't arrive within a few minutes.
Blank or White Screen After Logging In?
Use Google Chrome.
Clear your browser's cache and cookies, then close and reopen the browser.
Try an incognito or private window.
Using an Old Bookmark?
The old reporting portal (reporting.valpay.com) has been retired. Update your bookmark to portal.valpay.com. Your login details are the same.
Still Can't Get In?
Contact your support team, ideally from the email address on your account. That's the team that set up your account or the one you normally contact for help.