Why Could I Be Charged Fees After Discontinuing or Stopping Usage of Valpay?
Unexpected charges can sometimes appear on your bank statements even when you’ve stopped using Valpay or believe no further transactions should occur. These charges are usually tied to specific scenarios where past transactions or processing fees needed reconciliation. Below, we provide a detailed explanation and steps you can take to review these charges.
Possible Reasons for Charges
1. Recollection of Failed Processing Fees
You might see a charge if a previous processing fee was initially rejected by your payment method but was subsequently recollected. For instance, monthly or transaction fees that failed due to insufficient funds or other reasons are not considered settled until the rejection is resolved. When this happens, old fees may appear as new charges later.
2. Processing Fees for Past Transactions
In some cases, fees relate to transactions processed before your discontinuation of Valpay. An example is transaction processing fees linked to online payments facilitated through your account. These fees may appear later as they are billed after transaction settlement.
Steps to Review and Reconcile Charges
Check Your Bank Statement: Begin by reviewing charges on your bank statement to confirm the date and amount of the fee.
Review Valpay Statements: Look through your monthly Valpay statements to identify corresponding transactions or failed fees.
Verify Transaction Details: Match the charge with any recent or disputed transactions made through Valpay.
Contact Support: If you cannot identify the origin of the charge, reach out to Valpay support with the transaction details for further clarification.
By taking these steps, you can confirm the nature of the fees and address any concerns promptly.
For more assistance, please contact Valpay support or visit the "Transaction History" section within your Valpay dashboard for detailed records.