Heads up: Payouts is in beta right now, so you'll see a Beta tag next to it in the menu. It's available to use today and you might notice small changes as we keep improving it.
The Payouts tab shows you exactly what Adyen has paid out to your bank account. You can look at it by day, by store, and all the way down to the individual transaction, including the status of each payout and how the fees were calculated.
Accessing the Payouts Tab
From the left-hand navigation menu, select Payouts. The table stays empty until you pick at least one store or merchant, so until then you'll see a message that says "Select stores or merchants to view payouts."
Using the Filters
The Filters bar at the top of the page is where you choose what you want to look at. Once you've made your picks the table fills in automatically. Click Reset Filters any time you want to clear everything and start fresh.
Date Range
By default this is set to All Days. Narrow it down to a specific period if you only need recent payouts.
Merchants
Select one or more merchants to see payouts across all of their stores at once.
Store
Search for and select one or more individual stores by name. Really handy when you're reconciling by location.
One thing to know, the Store and Merchants filters work independently, not together. If you already have a store selected you'll need to clear it before you can pick from the Merchants list.
Aggregate
Turn on Aggregate to combine all your selected stores into a single row per day and currency instead of a separate line for each store. This is great if you manage multiple stores and just want a combined daily total rather than a store by store breakdown.
Export Result
Click Export Result in the Filters bar to download the payouts currently showing in the table, based on whatever filters you have applied.
Reading the Payouts Table
Once you've picked your stores or merchants, you'll see one row per payout. Each row shows:
Payout Date is the date the payout was issued. The time zone is shown above the table, for example America/New_York
CCY is the currency of the payout
Store is the store the payout belongs to. This column is hidden when Aggregate is on
Deposit (to Bank) is the net amount actually deposited to your bank account
Payout Status shows as booked once a payout has been finalized
Captures is the total captured (sale) volume included in the payout
Refunds is the total refunded amount for the payout
Chargebacks is the total chargeback amount deducted from the payout
# Transfers is the number of individual transfers that make up the payout
Refunds and chargebacks show up as negative numbers because they were taken out of your captured volume to get to your net deposit. If you see a dash in those columns it just means there weren't any for that payout.
You can change how many rows show per page at the bottom of the table and use the arrows to page through your results.
Viewing Payout Details
Click any row in the table to open Payout Details. You get the full breakdown without leaving the page:
By Day breaks the total and transfer count out by individual day if the payout covers more than one day, like a weekend batch, alongside the "All days" total
By Payment Method shows the total amount and transfer count for each card type or payment method, like Visa, Mastercard, or Discover
By Status groups the total amount and transfer count by transaction status, like captured
Payout Transfers is a line by line list of every transfer that makes up the payout
Scroll right in the Payout Transfers list to see all of the columns:
Store the transfer belongs to
Type of transfer, like capture
Status of the transfer, like captured
Description, which is the internal transaction description or reference
Payment Reference, the unique reference for the underlying payment
Payment Method, the card scheme or method used, like visa or offer_mc
3DS Auth shows Y if 3D Secure authentication applied, or a dash if it didn't
Terminal ID for the terminal used. You'll see a dash for card not present and ecommerce payments
Shopper Interaction, which is how the payment was taken, like Ecommerce
Amount of the transfer
CCY, the currency of the transfer
Date and time of the transfer
# Rows, the number of underlying rows grouped into that transfer line
You can also export straight from this view using the Export button in the top right.
Viewing an Individual Transfer
Click any row in the Payout Transfers list to open Transfer Detail for that specific transaction. Here's what you'll find in there:
Accounting walks you through the lifecycle of the transfer, for example from SentForSettle, to the captured merchant payout, to Settled, with the date, amount, currency, and PSP reference at each stage
Manual fee (monthly discounting) shows the fee breakdown for that transfer, including the card type, entry mode, and region tags (like Visa, Card Not Present, Domestic), the rate, the variable fee (rate x transaction amount), the fixed fee, and the total fee deducted
This is the place to look if you need to check how a fee was calculated on a specific transaction. Fees aren't shown as a column in the main Payouts table, they only live here at the transfer level.
Common Questions
Why don't I see a fees column in the main Payouts table?
Fees are calculated per transfer, not per payout, so that's where they show up. Click into a payout, then into an individual transfer, and you'll see the full breakdown under Manual fee.
What does "booked" mean under Payout Status?
It means Adyen has finalized the payout and it reflects an actual bank deposit, not an estimate.
Why are refunds and chargebacks negative numbers?
Those amounts were deducted from your captured volume to get to your net deposit, so the negative number shows how they impacted that day's payout.
Can I see payouts for more than one store at once?
Yep. Select multiple stores in the Store filter or pick a Merchant to include all of its stores. Turn on Aggregate if you'd rather see one combined total per day instead of a row per store.
Got Feedback?
Since Payouts is still in beta, we'd love to hear what's working for you and what isn't. Just reach out to our support team through chat and let us know.