Power Cord or Charger Not Working (Adyen Terminal)
Inspect the Connections
Check the charger and terminal ports for dust, debris, or damage.
Gently clean with a soft, dry cloth if needed.
Test with Another Terminal
Plug the charger into another terminal of the same model to confirm if the issue is with the charger or the terminal.
If the power cord does not work with other terminals, submit a replacement request to [email protected].
Submit a Ticket (if needed)
Include the terminal model, serial number, part number and description of the issue in your email.
Attach a photo of the damaged or non-functioning cord, if possible, to expedite the replacement.
Tamper
When the display of the payment terminal shows the word 'TAMPER' or 'TAMPERED', please replace the terminal.
Battery issues
1. Make sure the battery is charged for at least 30 minutes before you start using it
2. Remove the battery, make sure there is no debris between the battery connector and the terminal, insert battery and turn on again by holding the green button for 3 seconds
3. Try a different charger on the terminal and charge for 30 minutes before you start using it
4. Make sure the terminal is running up-to-date software. You can do this from the Admin Menu > Config > Update 5. If none of the above solves the issue, please replace the terminal
Terminal won't turn on or DOA
1. Charge terminal for at least 30 minutes
2. Try a different power cable or different outlet
3. If none of the above solves the issue, please replace the terminal
Terminal Rebooting
Terminal stuck in a rebooting loop
If the terminal was just boarded, please wait 30 minutes to make sure the terminal has completed its configuration and software download
Unplug or remove the battery from the terminal for 30 seconds. Reconnect
During the reboot, try to get into the admin menu on the terminal by continuously pressing 9 and then enter a. If you can get into the admin menu, go to software > update
If none of the above resolves the issue, you can either:
Contact Valpay Support with serial number of terminal and we will request to have a remote update pushed to the terminal to try to recover it
Replace the terminal immediately