Overview
Before your merchant goes live, it's essential to confirm that they are properly configured on the back end. This involves verifying their Split Configuration, Sweep & Transfer Instrument, and Balance Account information. You can perform all these checks on the Valpay Onboarding Portal.
Steps to Verify Merchant Configuration
1. Access the Merchant Profile
Navigate to the Onboarding Complete tab.
Search for and select the merchant.
2. Verify Split Configuration
Click on the Stores tab.
Scroll down and click the VALPAY RATES button.
Review and note the Rate and Transaction Fee for all card types. Some card types might have different rates or fees, so make sure to take note of any variations. The fees listed here are always the correct ones based on the contract.
Open the Split Configuration dropdown directly below the ADYEN RATES button.
Check that the Rate + Transaction Fee at the bottom matches the information in VALPAY RATES.
If they don't match, send an email to [email protected] with the following details:
Store ID
Merchant Name
The current rates shown in the split configuration
The correct rates as per the contract
3. Confirm Sweep & Transfer Instrument
Scroll down to Sweep & Transfer Instrument, expand it, and confirm the following information:
Schedule: 1:00 AM Daily
Status: Active
Category: Bank
If anything is incorrect, send an email to [email protected].
4. Verify Balance Accounts
Scroll down to Balance Account Data, expand it, and confirm the following information:
Status: Active
Time Zone: The merchant’s time zone
Settlement Delay Days: 1
If anything is incorrect, send an email to [email protected].
By following these steps, you ensure that your merchant is correctly set up and ready to go live. If you encounter any discrepancies, don't hesitate to reach out to Valpay Support for assistance.