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🏦 Bank Account Changes

Step-by-step instructions for submitting a merchant bank account change request, including required documentation and processing timelines.

Written by Melissa Good
Updated over a week ago

1. Complete the Bank Account Change Form

Access and complete the secure form using the link below:

The form must be completed and signed by the authorized signer on the account.


2. Provide Supporting Documentation

You will be required to upload one of the following within the form:

  • A voided cheque, or

  • An official bank letter confirming the account details


3. Submit the Form

Once the form is completed and signed, it will be automatically submitted for processing. No separate email submission is required.


Processing Time

Please allow 24 to 48 hours for the bank account change to be reviewed and updated in our system.

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