Valpay uses Aperia as its PCI compliance provider. Merchants complete their PCI compliance through the Aperia portal at pciapply.com/valpay.

1. Go to pciapply.com/valpay.

2. Enter your username and password to log in.

3. If you are logging in for the first time, select "First Time Logging In?" and provide your:

• Username or Merchant Number

• Last four digits of the Tax ID or SSN of the authorized signer

• Two-character state code and ZIP code associated with the merchant account

If you are unable to log in to the Aperia portal, use the self-service options available on the login page:

🔑 Forgot your password?
Select "Forgot My Password" on the login page and follow the prompts to reset it.

👤 Forgot your username?
Select "Forgot My Username" on the login page and follow the prompts to retrieve it.

If you are still unable to access your account after using these options, contact the Aperia PCI Customer Service Team directly for further assistance:

📞 Phone: (866) 232-0910

• Option 1 — Complete the SAQ

• Option 2 — Complete the vulnerability scan

• Option 3 — Billing inquiries (routes back to Valpay Support)

🕐 Customer Service Hours: Monday – Friday, 7:00 AM – 7:00 PM CT (excluding holidays)

Note: When calling for support, please have your Merchant ID and the last four digits of your Tax ID on file ready.